i-Comm Connect’s flagship product, TACTAL, makes it easy for your customers to reach you by placing an instant call button on your company’s website, mobile app, or e-marketing materials.

Customers click the call button and instantly connect to a representative directly through their browser. The solution works seamlessly across all smart-devices from anywhere in the world.

HOW IT WORKS

Copy / Paste Code

Generate the snippet code for your call button(s) through our self-admin panel and insert into your website.

Visitor Clicks

Your customer clicks on the live call button and initiates a free VoIP call through their browser to your business.

Your Phone Rings

The call is connected to any number or phone system of your choosing.
It’s that simple!

BENEFITS

 

Superior Customer Experience

The solution makes it easy for your customer to contact you with just the push of a button. The experience is consistent across all devices with no plugins or downloads required.

Significant Financial Savings

International toll-free and long distance calling is expensive to host. Drastically reduce your telco expenses by pushing call volume to our web-based solution.

Expanded Global Reach

Drive sales from countries where toll-free services are not supported or too costly to host. Your global reach extends to anywhere customers have access to internet.

 

Encrypted, Secure Solution

TACTAL is unique from other click-to-call solutions because it runs on a completely secure platform and uses end-to-end encryption, protecting the sensitive information of both your company and your customers.

Visual Directory Feature

This feature allows the customer to navigate to the correct department or individual within your company, eliminating the need for interactive voice response (IVR) systems that often turn customers away.

 

Data Tracking & Analytics

Track each call in real time and capture important metrics such as caller location. Integrate within your existing CRM to auto-populate caller information for sales reps.

Easy Installation

Our self-admin panel makes it simple to generate and manage your call buttons. TACTAL is easily deployed across your existing telephony solution or back-end system with no additional infrastructure required.

 

Increased Sales

Problem resolution occurs faster over the phone than over chat, web forms, or email. Increase sales by freeing up representatives faster to resolve more issues, close more deals, and retain loyal, satisfied customers.

Start using TACTAL today!

TRUSTED BY

“TACTAL gives our customers a convenient way to reach us whether they are making a reservation in the U.S. or traveling around the globe. This solution makes it easy for us to deliver the highest level of customer service.”

Imad Khalidi, CEO of Auto Europe