TACTAL  | Genesys PureCloud Integration

 

TACTAL’s click-to-call solution enhances customer experience through faster and easier connection with the right agent. Our patented Visual Directory eliminates traditional IVR frustration and seamlessly integrates with your PureCloud solution to capture customer data in real time.  

Benefits 

Allow visitors to easily navigate through an IVR visually. 

Increase data flow through contextual calling increases the amount of data passed to agents.

Improve visual representation allowing the user to more easily reach team members to resolve their issues. 

Installation Guide 

    1.  Log on to your PureCloud Account
    2. Navigate to Admin > Integrations < OAuth
    3. Click + Add client
    4. Enter App Name
    5. Select Grant Client Credentials
    6. In Roles enable Admin & Master Admin
    7. Click Save
    8. Client ID and Secret Key have been generated automatically
    9. Log on to TACTAL www.admin.tactal.com
    10. Click edit subscription
    11. Click the Integration Connectivity Button
    12. Enter the Client ID and Client Secret
    13. Click Visual Directory and Select what Users, Groups, Queue and/or call routes that will appear in the visual directory.

FAQ

  1. Do I need to purchase new phone numbers?
    • No! TACTAL is an over the top solution.  No need to purchase new numbers to fully utilize TACTAL
  2. How do I place the call button on our Site?
    • We offer 3 easy ways to add the call button to your site.
      • Option 1: Install the Snippet Code in the Header
        • Our platform prepopulates a snippet code that you can use to add to the header of your website.
        • The snippet code includes both a rectangle and circle button option and allows for a predeterimed location or manually defining the location.
      • Option 2: Add to Any link
        • On your Site or digital touchpoints, you can link your Directory URL
        • Once the link is clicked your users will see your visual directory.
        • This can be from a powerpoint, a <a> link on a webpage, an email signature or any other clickable link.
      • Option 3: WordPress Plugin
        • TACTAL has an easy to use a wordpress plugin.
        • If your site is built with WordPress you can easily install the plugin.
        • The plugin can be found here.

Pricing

TACTAL pricing is based on the number of interactions, successfully connected voice conversations, used by the business. At just $0.25/interaction, utilization is simple with no hidden costs. Our solution also includes 25 Free Interactions per month, any interaction after your first 25 is only $0.25.

$.25 Cents per Interaction
 Want to learn more about what TACTAL can do for you?