TACTAL by i-Comm Connect allows businesses to add live call buttons to their website, app, or e-marketing materials. With just one click on the button, customers are instantly connected to a live representative through their browser from anywhere in the world with an internet connected device. The solution can be implemented as a direct dial call button or as a Visual Directory.

The patented Visual Directory allows website visitors to self-navigate to a specific department, location, or team member to efficiently reach the right person to address their needs. This places control in the hands of the caller, reduces multiple hand-offs, and improves the customer experience significantly.

For TACTAL to work, all you need is a website or mobile app to host the button and any hard or soft-phone to answer the call. It’s easy to implement and uses no additional software; simply place a few lines of code onto your website and TACTAL is ready to go.

TACTAL was built for companies looking to deliver fantastic customer service and add a human touch to their digital presence.  TACTAL’s customers range from single employee businesses to major international companies; the only requirement is the desire to communicate more effectively with your customers. To learn more about our Solutions click here.

TACTAL provides a huge competitive advantage for any company that engages in customer-to-business communication. The global calling solution provides a superior customer experience and reduces a company’s telco expenses by driving call volume away costly international toll-free and long distance calling. The entire experience occurs through the browser without interrupting the customer’s engagement with the website, thus enabling a pipeline of real-time data capture to understand your customer better and increase marketing ROI. For more on how TACTAL can transform your business click here.

TACTAL’s pricing ranges from $10 to $99 per month for small to medium sized companies based on the amount of interactions, or successfully connected voice conversations, used by the business. For enterprise businesses, pricing is customized based on the additional features and integration needs. Not sure which solution is for you? Try our solution finder or check out our pricing structure here.

TACTAL works on all browsers and devices connected to the internet, from anywhere in the world!

TACTAL is unique from other free-calling software such as Skype and Whatsapp as it requires no downloads, plugins or login information from either party. TACTAL also differentiates itself from other click-to-call platforms through its encrypted calling structure. All TACTAL calls run through a secure platform, protecting the sensitive information of both your company and your customers.

TACTAL can capture a variety of data including;

  • Call Initiation Source (Website Page, Email, Video, etc.)
  • Internet Service Provider (ISP)
  • IP Address
  • MAC Address
  • Device Type
  • Caller Location
  • Time to Answer
  • Call Start Time
  • Call End Time
  • Number of Billable Minutes

All plans come with the ability to view data and basic analytics through the self-admin portal. Integrations are available with popular CRM and Contact Center solutions to pass real-time data through to your existing system for more proactive, personalized customer service.

TACTAL’s self-admin panel makes it simple to generate and manage your call buttons. It is easy to navigate so anyone, even without IT knowledge, can install the solution. Once you fill in the required information, the self-admin panel generates a line of HTML code which can be easily added to your website. The buttons can be customized to match the look and feel of your brand.

Click here to sign up or try the Call Us button below to reach a member of our sales team and try out the solution yourself!