TACTAL | ServiceNow Integration


Your ServiceNow solution already works to optimize workflows. TACTAL takes your solution to the next level by providing informed and efficient customer service.
Benefits
- Increase Agent Efficiency: Agents can work through incoming calls more quickly with contextual data passed through about client and specific product/page.
- Better Customer Experience: Agents have caller data at their fingertips, which eliminates the need for customers to repeat redundant information and creates a more seamless contact experience.
- Reduce Telco OpEx: As a global WebRTC solution, TACTAL reduces international telco costs and expands customer reach over the top of your existing infrastructure.
How It Works
- TACTAL seamlessly integrates with your existing ServiceNow solution and enables inbound and outbound calling directly through the platform through direct dial or the Visual IVR functionality.
- From a product page on the ServiceNow Management Portal, an end user can initiate an outbound call to the assigned agent which automatically generates a case with the specific call, user contact, call duration, and product details.
- From the management portal, agents can initiate inbound calls to the end user to effectively contact the case/incidents submitters directly from the management platform.
- The business experiences huge cost savings as all calls flow SIP-SIP with no additional international charges or termination fees.
Pricing
TACTAL pricing is based on the number of interactions, successfully connected voice conversations, used by the business. At just $0.50 per interaction, utilization is simple with no hidden costs. Our solution also includes 25 Free Interactions per month, any interaction after your first 25 is only $0.50. No termination fees. No per-minute rates or charges. No international initiation fees.
25 Interactions Free
- 26 + Interactions $.50